Quotify — the Service Commerce Engine

Give every eligible inquiry the right next step while the buyer is ready to act.

Quotify handles lead intake through web experiences, QR codes, and inbound AI voice. It asks the approved questions, captures service and project context, verifies contact details where appropriate, checks fit, and routes the prospect to an estimate, consultation, quote, budget match, or human handoff.

Quotify uses your approved service knowledge, intent pathways, pricing logic, exclusions, calendar rules, and escalation instructions. It does not invent a price or promise.

The problem

High-intent inquiries lose value when intake is slow, generic, or incomplete.

A paid lead may call while the team is on-site. A website visitor may submit a generic form after business hours. A homeowner may scan a QR code from a vehicle, flyer, banner, or project sign. The channel changes, but the requirement remains: understand the need, confirm whether the company can help, and move the prospect to the correct next step.

Common Leaks

  • Calls reach voicemail or a person without enough service knowledge.
  • Forms collect contact details but fail to capture scope, urgency, location, or fit.
  • Complex projects receive misleading instant prices.
  • Sales teams chase invalid or mismatched inquiries.
  • Qualified prospects wait for a second conversation before they can book.
  • The intake record does not preserve the source, questions, answers, or recommended next action.
Entry points

One approved pathway across web, QR, and inbound voice

Website Intake

A campaign or service page opens the relevant question path. The next question adapts to previous answers. Straightforward services may receive an approved price or range. Complex projects move to budget matching, an on-site estimate, a consultation, or a specialist handoff.

QR-Code Intake

Flyers, brochures, banners, project signs, business cards, posters, and vehicle graphics can open a mobile-first Quotify experience. The source and campaign are recorded so the business can compare which physical placements create qualified opportunities.

Inbound AI Voice

A prospect calls the tracked number from Google Ads, Local Services Ads, the website, or another approved source. The AI voice assistant answers inbound, uses the company knowledge base and intent pathway, captures the project context, answers approved questions, and books or escalates.

The standard workflow described here does not automatically place an AI voice call to homeowners who submit a web form. Follow-up uses the client-approved channels, consent, and rules.

Intake pathway

What a remodeling inquiry can experience

  1. IDENTIFY THE SERVICE

    Kitchen remodel, bathroom remodel, addition, whole-home renovation, design-build project, or another approved service.

  2. UNDERSTAND THE SCOPE

    Property type, rooms or areas involved, desired changes, current condition, plans, design status, photos, and access considerations where appropriate.

  3. CAPTURE TIMING AND URGENCY

    Desired start, decision stage, external deadline, and whether the prospect is actively comparing providers.

  4. CHECK LOCATION AND ELIGIBILITY

    Service area, property ownership or authority, project type, minimum requirements, and excluded work.

  5. MATCH BUDGET LOGIC

    Use approved ranges or thresholds when suitable. If pricing cannot be responsibly determined, explain the need for assessment without manufacturing a quote.

  6. VERIFY AND BOOK

    Confirm the contact where required, offer the correct calendar, capture appointment details, and send the approved confirmation.

  7. HAND OFF THE FULL CONTEXT

    The team receives the source, service, scope, urgency, location, budget compatibility, answers, summary, risk flags, and recommended next action.

Knowledge and safety

Knowledgeable enough to help, disciplined enough to stop

Approved Knowledge

  • Website and service information.
  • Service areas, hours, eligibility, exclusions, and escalation rules.
  • Past project records and approved examples.
  • Past proposals and pricing references used as internal guidance, subject to current rules.
  • Financing, warranty, process, materials, scheduling, and preparation information.
  • Approved answers to frequent objections and questions.

Stopping Conditions

  • The request is outside the approved service or location.
  • The prospect requests a binding price that the rules cannot support.
  • The conversation becomes sensitive, disputed, unsafe, regulated, or ambiguous.
  • The prospect asks for a commitment, exception, or professional judgment reserved for a human.
  • Required information cannot be confirmed.
Handoff record

A qualified opportunity record, not an empty form notification

Verified or otherwise identified contact status.
Lead source, campaign, page, number, or QR placement.
Requested service and project scope.
Location and service-area fit.
Timing, urgency, and decision stage.
Budget compatibility or pricing-path result.
Full answers, conversation summary, and available transcript or recording subject to applicable law.
Appointment status and calendar details.
Risk flags, missing information, and recommended next action.
Outcome fields for Revenue Intelligence.
Revenue Intelligence

Quotify should improve even when it is the only customer-facing engine.

Revenue Intelligence analyzes how prospects move through the Quotify experience. It can identify abandonment points, questions associated with bookings, common objections, budget mismatches, routing errors, call-handling gaps, show rates, closing results, and the effect of script or threshold changes.

A recommendation is not automatically accepted because an AI produced it. The specialist reviews whether the evidence is sufficient, whether the change is practical, and whether it supports more qualified, booked opportunities without damaging a guardrail.

Measurement

Measure the complete intake journey

Eligible inquiries by source and service.
Contact verification or identity-confidence rate.
Qualification and disqualification reasons.
Intake completion and abandonment by question.
Budget-match rate.
Booked and attended estimates or consultations.
Speed to the correct next step.
Handoff completeness and follow-up service level.
Proposal, win, revenue, and gross-profit outcomes.
Performance of script, question, routing, and threshold changes.

Common questions

No. It can provide an approved price, range, budget-fit result, or no-price pathway. Complex projects should move to an estimate or consultation when the available information cannot support responsible pricing.

The standard workflow is inbound: the prospect calls the Quotify number and the AI answers. Web and QR follow-up use the approved channels and consent rules. An outbound voice program would require a separate legal, consent, and operating design.

Yes, subject to the systems and integrations available. The objective is to preserve the full intake context and outcome fields inside the workflow your team actually uses.

Web or QR flows can use a one-time code when verification is appropriate. An inbound call already establishes control of the calling number during that interaction, although additional checks may be required for higher-risk situations.

Yes, within the approved knowledge base. The assistant can use website content, project records, proposal and pricing references, policies, and frequently asked questions. It escalates when the answer requires unavailable information, an exception, or human professional judgment.

See the difference

Experience the difference between collecting a lead and preparing a real opportunity.